Frequently Asked Questions

Please do not hesitate to contact us at contact.thesidewalks@gmail.com should you have further queries! :)

TO ORDER

1) Fill up the order form by clicking on the ‘Order Form’ tab. Alternatively, you can also email us directly at contact.thesidewalks@gmail.com.

2) We will send you a confirmation email and payment instructions (ibanking/ATM Transfers only) once we receive your order.

Note:

1) ATM transfers must be accompanied with a snapshot (no scans allowed) of your transaction receipt or your ibanking nickname. We reserve all rights to reject any orders without the snapshot.

2) Upon receiving your payment, a notification email will be sent to you.

3) Kindly allow 2-3 working days from date of notification email for the parcel to be delivered.

DELIVERY

FREE DELIVERY for normal postage. Should you prefer registered mail, please indicate it in your email and  top up an additional $2.24 to the total amount.

Delivery within Singapore only.

TERMS & CONDITIONS

1) We will not be held responsible for lost parcels or damaged items, should you not opt for registered mail.

2) Items will be reserved for a period of 24hrs and payment must be made within this time frame to secure your purchase.

3) A refund would be given for items that are no longer available.

4) Prices are non-negotiable.

EXCHANGE POLICY

1) Strictly no exchanges as items will be checked thoroughly before they are sent.

Prices*

(Prices quoted comes with FREE normal postage within SINGAGPORE)

 

1) Copy the template at the end of each post and email it to: contact.thesidewalks@gmail.com

2) We will send you an invoice once we received your email.

3) Once we have confirmed your order, you may pay either

(a) POSB/DBS (ibanking preferred)

(b) UOB

*Should you be paying via bank transfer, please send us a snapshot of your atm receipt for verification.

4) Upon receiving your payment, we would send out a confirmation email to send out your package. (Kindly allow 3-5 working days for your package to reach you)

5) Lastly, Please note that apparels might be slightly darker in reality as pictures are taken with strong studio flashes.